Your privacy is important to us. The following outlines Redlands Christian Church’s Privacy Policy and how we manage the information we hold about you. We are committed to protecting your privacy, caring for you, and upholding our obligations under the Privacy Act 1988.

What information do we hold and for what purpose?

We are committed to helping you understand the Gospel and to know Jesus. We are also committed, as God’s people, to look after you and to look to your interests in addition to our own. To help us protect and care for you, it is necessary for us to know you and the people who come in contact with us. As such, we may collect general information about you (such as your name, address, and contact details) so that we can contact you and minister to you effectively. In some instances, we may collect sensitive information (as defined by the Privacy Act) that may include your health information, household information or information about your beliefs. We will only collect the information with your consent or if we are required under the law to do so.

If you make a financial payment to us, we may collect details about your bank account and/or credit card. We will neither hold nor collect that information unless you provide that information to us.

How do we collect information?

We may collect information through our website, our forms including sign-up and registration forms, information received in public meetings, smaller group meetings, face-to-face conversations and from written responses to our communication to you.

Where practicable, the purpose for which we collect your information will be made clear to you at the time of collection. Generally, information is collected so we can connect you with the relevant ministry department that you ask to be connected to. These departments include our Growth Groups, Ministries, Pastoral Care Team, Serving Teams, Church Council and our Pastors and staff. We do not collect or hold information for purposes outside of ministering to you.

At times you may be invited to participate in a church wide survey or vote, these may be run by external parties and will be offered on an opt-in basis.

How do we use this information and whom may we disclose it to?

In keeping with our purpose, we may make your information available to our staff, leaders, deacons, pastoral team, interns, and volunteers. Such information excludes any financial or sensitive information you may choose to provide to us. We will not disclose your information to parties outside of Redlands Christian Church for any purpose.

We may also pass financial information to third parties with your consent for the purpose of setting up regular giving. At Redlands Christian Church we do not retain or record your bank account or credit card details for any purpose unless requested in writing to do so by you.

Any sensitive information you choose to provide to us will not be disclosed to any party without your consent unless we are required under the law to do so or the disclosure is necessary for the purpose of our ministry. Any information you provide to us will be treated with utmost confidentiality.

Certain organisations, such as the police and the courts of law have the authority to require us to supply details that may include your personal information. If this occurs, we will comply with the requirements and advise you that we have done so.

We do share de-identified information regarding births, deaths, marriages, membership and baptism with our denomination, The Christian Reformed Churches of Australia.

How do we keep your information?

Your information is stored in third-party databases and/or cloud-based platforms. This information is accessible by relevant Redlands Christian Church staff members, Deacons, Church Council and other volunteers.

Email campaigns

Redlands Christian Church sends church-wide bulletins and email campaigns to keep you informed of movements, events, and happenings in the life of our church. If you do not wish to receive these emails and you have already subscribed, you may unsubscribe by clicking unsubscribe at the bottom of the email, or by emailing .

Cookies

A cookie is a small amount of information sent from a web server to your computer. We use cookies and similar technologies on our website to improve functionality, enhance security and analyse website performance, for the purpose of our ministry. Some cookies are set directly by us, while others are placed by our website hosting provider and trusted third parties, such as Cloudflare.

Security

Safeguarding the privacy of your information is important to us. We will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. We take reasonable steps to ensure that the providers we use have privacy policies in place that comply with Australian privacy regulations and principles. Your personal information held by these providers will also be subject to their privacy policies, terms and conditions, and security measures. We encourage you to review those policies where relevant.

Some of these third‑party service providers may operate or store data on servers located outside Australia. This means your personal information may be transferred to, and held in, jurisdictions that may not have the same privacy protections as Australia.

We may need to maintain records for a period of time. When we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records regarding you.

Access to your information

You can request access to or update your information by contacting Redlands Christian Church . We will provide you with access to your personal information unless we are legally authorised to refuse your request, or if granting access will have an unreasonable impact on someone else’s privacy.

Updates

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Further information

If you would like any further information, or have any queries, problems or complaints relating to this policy or our information handling practices in general, please contact the Redlands Christian Church Office .

Redlands Christian Church is a ChildSafe church. Our church is committed to providing a safe, welcoming, and Christ centred environment for all children, young people, and vulnerable people. Their safety and wellbeing come first in everything we do. We will not tolerate any form of abuse, harm, or neglect.